AITOR KNIVES S.L.
Last Updated: June 2026
1. General Information
AITOR KNIVES S.L. ships products domestically and internationally in accordance with applicable laws and regulations through trusted logistics providers.
Orders are shipped only to destinations where the purchased products may be legally imported and possessed.
2. Order Processing
Orders are generally processed within 1–5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Made-to-order, customized, or special production items may require additional processing time.
3. Shipping Costs
Shipping costs are automatically calculated during checkout and depend on:
- Destination country.
- Package weight and dimensions.
- Selected shipping method.
- Insurance requirements.
The final shipping cost will be displayed before order confirmation.
4. Delivery Times
Delivery times shown on the website are estimates only and may vary depending on:
- Destination.
- Product availability.
- Customs clearance procedures.
- External logistics circumstances.
AITOR KNIVES S.L. does not guarantee exact delivery dates.
5. Customs Duties and Taxes
Orders shipped outside the European Union may be subject to:
- Import duties.
- Local VAT.
- Customs fees.
- Other governmental charges.
Such charges are the sole responsibility of the customer unless otherwise expressly stated.
6. Tracking Information
Tracking information will be provided whenever available after shipment.
7. Failed Deliveries
If delivery cannot be completed due to:
- Incorrect address.
- Repeated absence of the recipient.
- Unjustified refusal of the shipment.
Additional shipping or return costs may be charged to the customer.
8. Restricted Products
Certain products sold by AITOR KNIVES S.L. may be subject to legal restrictions depending on the destination country.
Customers are solely responsible for verifying the legality of importing, owning, carrying, or using the purchased products.
9. Damaged Shipments
Customers should inspect shipments upon delivery.
Visible damage or shipping issues must be reported within 48 hours of receipt.
10. Contact Information
AITOR KNIVES S.L.
Polígono Industrial Matsaria
20600 Eibar (Gipuzkoa) – Spain
Email: info@knivesaitor.com